BBQ

Refund Policy

You have up to 14 days to request a refund on your order if you feel the items you received are faulty in any way.

Should there be any missing items in your order we will send out replacements once you have notified us. 

If you prefer to be refunded for missing items, refunds will be issued within 7 days of you notifying us of the missing items, with monies returned via the method of payment you selected at checkout.

If your item has not been delivered, or you believe it is lost, we require a 14 day period to pass from the point of posting and having confirmation that the parcel is lost before we will refund any monies.

This 14 day period maybe many days or weeks after you first ordered however the courier may only allow parcels to be classed as lost after 14 days of none movement in their system. Once this time has passed we can refund you.

If you receive email confirmation from the courier that parcel is lost we still require 14 days to pass from the point of parcel last being scanned before we can offer a refund, as often the parcel is not actually lost and arrives few days later.

Any items damaged or broken in transit will be replaced so please contact us if this happens straightaway.

If your parcel has been damaged on route and items are missing from the other we will replace these missing items. 

If your parcel has been marked as delivered by the courier but you dispute this you will need to complete a denial of delivery form and provide evidence that contradicts the courier. We will only refund you if we believe the parcel was not delivered after a thorough investigation with the courier and this can take up to 2 weeks.

Please contact the vendor from whom you bought the products in the frist instance to request you refund. If a satisfactory outcome isn’t achieved, please contact us through our ‘contact us’ page and we will look into the matter further, and (where appropriate) process this as soon as we can.

Orders which are returned to us because they could not deliver due to you entering your address incorrectly, you were out 3 times and the courier returned the parcel to us, or for any other reason; we will refund your order minus the original postage charge.

We reserve the right to refuse a refund should we feel the reasons stated are inaccurate, not valid or false.

Once your parcel has been posted we can not cancel your order. You are welcome to return the order at your own expense and once we receive the order back, we will refund you in full.

If you enter an incorrect address and the parcel is delivered to this address stipulated, we do not offer any refunds due to customer error.